Q:'Has my order shipped?'
Orders that can be immediately fulfilled will be processed and then shipped within 5 days, we usually ship Tuesday and Friday. Orders placed during the holiday season may take extra time for processing. Once an order is placed you will receive an order confirmation email for the purchase and a second email once the order has been shipped.
Q:'Where is my order?'
Once your package has been shipped, you will receive a shipping confirmation email. If you have not received an email about your order, check your spam folder – it’s possible did not provide Running Circle with a working email address – it’s also possible that your order has not been shipped yet.
Q:'How long will it take for my package to arrive?'
Shipping times will vary depending on where you live. Shipping via Royal Mail first class international can take anywhere from 2 weeks to over a month due to customs clearances. Customers in Asia and Australia, Africa and South America will typically have the longest waiting times for their items to arrive.
Q:'It has been over a month and my package has still not arrived.'
The package may be caught at customs and is still being processed. The package may be at your local post office waiting to be picked up. Call your local post office and ask them if there is a package that needs customs charges to be paid for your address
Q:'The sorting office says my package was returned to sender.'
In the case that your package was sent back to Running Circle, we will contact you when the package arrives and discuss further action. If your package was returned because of a mistake on our part, we will confirm with you and then attempt to resend the package. If your package was returned because you have provided an inaccurate address (i.e. you moved and did not update your address, provided a wrong address) or you did not pick up your package from your post office/failed to accept package when it was delivered, and still want your order, we will require that you pay additional shipping costs to resend the package. (German buyers please provide an accurate address to the German Mail Service's guidelines). If you have any other inquiries regarding the status of your order, email us: firstname.lastname@example.org
Please contact us before returning an item. We accept returns on any faulty, damaged items, or if the wrong item has been sent.